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Warranty & Repair
WARRANTY & REPAIR
My product is not working as expected, what can I do?
If you're experiencing an issue with your product, please contact our customer service team through the Contact Us form or the live chat below.
How long is the Warranty period?
The global warranty for Headset and Speakers is for a period of one (1) year from the date of original purchase.
How do I use the warranty?
If you have purchased the product from an authorised reseller or Sansui-electric.com and are within warranty period, please contact us via the link below and we will help you with your warranty claim.
Can my product be repaired?
At SANSUI, cutting edge audio involves looks, quality, sound – and longevity. To ensure our products live for long, we offer warranty and repair services.
We are happy to help you through our repair service by authorized service partners using original SANSUI parts. If the product is within Warranty and repair isn’t an option, we will replace your product with a new one, carefully crafted with new and/or high-quality old parts. We promise it will meet the same standards as your original product.
Our customer support team will guide you through the process.
